Privacy Policy

The Sound Rescue website (https://www.soundrescue.co.uk) is owned by Sound Rescue, which is a data controller of your personal data.

We have adopted this Privacy Policy to explain how we collect, use, and protect your personal information, and to set out the rights you have under applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

We take the confidentiality and security of your personal data seriously.

Personal information we collect:

We collect the following categories of personal data:

Information you provide directly

• Name and contact details (email, phone number, postal address)

• Billing and delivery address

• Payment information (processed securely via third-party payment providers - we do not store card details)

• Order details (products purchased, ticket bookings, download history)

• Any information provided in contact forms or email correspondence

Information collected automatically ("Device Information")

When you visit our Site, we may automatically collect:

• IP address, browser type, and device information

• Time zone and language settings

• Cookies and usage data (pages visited, links clicked, referring sites)

Event and store transactions

When you purchase tickets, physical goods, or digital downloads, we collect data necessary to process your order, fulfil delivery, provide customer service, and maintain purchase records for legal compliance.

How we use your data:

We process your personal data for the following purposes:

• To process and fulfil orders (including payment, shipping, and digital delivery)

• To provide and improve our products and services

• To manage event bookings

• To send transactional communications (order confirmations, updates, event reminders)

• To respond to your enquiries

• to comply with legal and tax obligations

• To detect and prevent fraud

• With your consent, to send marketing communications (you can opt out at any time)

Third-party processors:

We share your personal data only with trusted third parties necessary to provide our services, including:

• Event ticketing: Eventbrite or TicketTailor (for ticket purchases)

• Payments: Stripe, Paypal, or other payment gateways as listed at checkout

• Delivery: Royal Mail or other couriers (for physical goods)

• Digital delivery: Hostinger (for digital downloads)

Each third party receives only the minimum personal data required to perform their role, and processes it in accordance with their own privacy policies.

Your rights:

If you are in the UK or EEA, you have the right to:

• Be informed about how we process your data

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (subject to legal retention obligations)

• Restrict or object to certain types of processing

• Request a copy of your data in a portable format

• Withdraw consent to marketing communications at any time.

To exercise these rights, email: dom@soundrescue.co.uk.

Data retention:

We retain personal data only for as long as necessary to fulfil the purposes set out in this Policy, including any legal, accounting, or reporting requirements. For example:

• Order records are kept for at least 6 years for tax compliance.

• Event booking records are kept for 2 years after the event date.

• Marketing consent records are kept until you withdraw consent.

International data transfers:

Your information may be transferred and stored outside the UK/EEA, including in countries such as the United States, where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

Cookies and tracking:

We use cookies and similar technologies to improve site functionality, analyse site usage, and personalise content. You can control cookies through your browser settings, but disabling them may affect your experience.

You can read more about how we use cookies here.

Information security:

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure. While we strive to protect your information, no data transmission over the internet can be guaranteed to be completely secure.

Legal disclosure:

We may disclose your personal data where required to comply with legal obligations, enforce our Terms & Conditions, protect our rights, or respond to lawful requests from authorities.

Changes to this policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified by email.

Contact information:

For questions about this Policy or to exercise your rights, please contact: dom@soundrescue.co.uk.

Effective date: 11th August 2025